It takes a lot of practice to stay quiet, and just listen, and let the other person talk.
But that is the key to being a good leader.
Just ask Kevin Hancock. He is the sixth generation to head up Hancock Lumber. For him, going into his family’s business was just something you did. As for learning to keep quiet, he didn’t have much of a choice with that, either.
In 2010 Hancock developed spasmodic dysphonia, a disorder that constricts the vocal chords, making it near impossible to talk.
“It felt like it took a major athletic feat to push out just a few short sentences,” he said.
The affliction led Hancock to a greater level of self-awareness – and in the end, that made him a better listener and leader. He even credits it with saving his company.