As a leader, I know making a first impression is important.
Truth is, I’m not always that good at it.
But it is even more pressing that you make a good impression on your own people every day. That’s a real challenge.
The words and the tone you use to make a huge impact on each interaction.
Some phrases spark positive reactions. Others help conversations move forward effectively. And some make a perfect ending.
So, we’ve created this cheat sheet of phrases to help you communicate more effectively not only with your employees but also with your colleagues and customers.