Some people are naturally confrontational. It’s just how they roll.
And most managers’ first thought is how to avoid them!
That’s impossible all the time. But we can adopt an approach that at least lessens the pain of engaging them – without turning into an argument.
Salespeople are probably the most adept at dealing with combative people. They’re the ones who hear the complaints about a product or service (whether it’s their fault or not), so they come to expect some level of confrontation with almost every encounter.
They’re prepared, so they know how to respond. So you might want to use these tips from seasoned salespeople the next time you face a confrontational person: