Practical Tools

What To Say, What Not To Say When Giving Feedback

Feedback itself should primarily be "actionable," and not necessarily "good" or "bad." Managers should concentrate on factual, tangible details when giving feedback to employees but it isn't easy, because we often resort to generalizing when we evaluate actions and behavior.

In this Practical Tool, we'll show you how to:

  • Avoid value-based judgmental statements – good or bad
  • Combat the tendency to use generalized language
  • Use our example exercise to differentiate behavior-based and non-behavior-based statements

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