12 Things A Manager Should Never Say

In this fast-read 25-page guide we outline 12 common phrases that often get misinterpreted in the workplace.

As you read, you’ll learn why these comments shouldn’t be used, suggestions for better word choice and different ways to approach the situation, plus:

• 3 rules to effectively address employee complaints...even when they seem off-base
• The risky promise managers give to employees behind closed doors that you can’t actually guarantee (and shouldn’t even if you could)
• Don’t say this all too common phrase to your promising new hire if you want them to stay motivated during those critical first three months
• How to pinpoint employee errors without being “big brother” and demoralizing finger pointing (this reduces employee excuses and defensiveness when you bring it up)
• Why you should reconsider saying “Send me an email” according to Harvard Business Review (plus, how saying it too frequently creates disengaged employees)
• “What goes on outside the office is none of my business.” - Here’s a legal care that demonstrates why sometimes it IS your business
• The challenges of managing a top-performer and 3-steps to help them achieve their goals (and the company’s goals)
• Do’s and don’ts of interviewing a new hire that attracts high-performers that will be in it for the long haul
• How to avoid your own excuses for not keeping record and why the lack of record could have legal repercussions down the road

Conveying the right message is as much about the ‘dos’ as it is the ‘don’ts’.

There are a million-and-one factors that can come into play for both you and your employees …

The trick is to make good statements rather than avoiding bad ones.